B.3. Scope of Red Hat Support

Red Hat, Inc. can only provide installation assistance to customers who have purchased a Red Hat Enterprise Linux WS boxed set and/or a Red Hat OEM partner kit. If you have obtained Linux from any other company, you must contact that company for support. Other companies include:

• Macmillan

• Sams/Que

• Linux Systems Labs (LSL)

• Mandrake

• CheapBytes

Additionally, Red Hat Enterprise Linux WS obtained via any of the following methods does not qualify for support from Red Hat:

• Red Hat Enterprise Linux WS PowerTools Archive

• Downloaded via FTP on the Internet

• Included in a package such as Motif or Applixware

• Copied or installed from another user's CD

• A CD-ROM (or CD-ROM set) included in a Linux book or other publication.